Wave is a software and services solution to facilitate program management

We combine McKinsey experience in driving sustainable impact in transformation programs with an intuitive platform to give you a proven way to track and handle your large-scale change program.

Program and PMO advisory

Wave builds on McKinsey’s experience in program management across multiple industries and functions. Our team serves as thought partners to the PMO and business leaders to help structure the key elements of your transformation program and PMO set-up. We help you answer critical questions such as:

  • How do we ensure the program meets business objectives?
  • How do we define the program structure and governance?
  • How will the program be integrated and managed across functions and departments?
  • How will impact be defined and measured?
  • What information should be captured and reported to ensure program delivery?

Delivery and account management

You will be assigned a dedicated manager to be the key point of contact throughout the lifecycle of your program. Your manager will support:

  • Tool selection, due diligence, and RFP
  • Application of the appropriate Wave methodology to fit your use case e.g., merger management, operations transformation, cost reduction, product optimization
  • Security audit
  • Scoping/budgeting/planning of initial deployment and subsequent change requests
  • Performance and satisfaction reviews, gathering your feedback to improve our platform and services

Configuration, implementation and launch support

Our team will gather your requirements and help define and implement the optimal configuration of Wave tailored to your specific needs. The Wave team:

  • Aligns Wave terminology to your company language
  • Structures the input and output templates
  • Uploads existing datasets into Wave
  • Develops custom reports to suit the needs of various stakeholders
  • Implements ongoing change requests

User training and engagement

We ensure Wave value is fully realized by collaborating with all stakeholders to embed the approach across the organization and by delivering targeted training.

  • Our team works with the PMO leadership team to enter, track, and feed back on the impact of each initiative to their owners
  • Wave supports communication on the progress of the transformation program through custom reports for leadership meetings
  • Our team drives adoption across departments and functions by sharing best practices, monitoring and sharing use statistics and conducting regular performance reviews

Support

Our team supports you throughout the lifecycle of your program, either within the context of a McKinsey engagement or on a stand-alone basis. The Wave team provides:

  • Advice on day-to-day issues and troubleshooting where needed
  • User support and management e.g., password reset and change
  • Triaged incident reports or requests for additional support to the right person in our organization
  • 24/5 technical support available through our helpdesk